Shipping Policy

By placing an order through this Website, you agree to the terms below. These terms ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will:

Fulfill the available products to you
Contact you about whether you would prefer to:
- Await restocking of the back-ordered item
- Receive a refund for the unavailable items

Scope of Shipping

We offer worldwide shipping services to ensure our products reach you no matter where you are. Please note we do not ship to:

Military addresses (APO, FPO, DPO)
PO Box addresses

Shipping Costs

All shipping fees and taxes are covered by us.

Delivery Terms

1. Transit Time

In general, shipments are in transit for 7 – 14 business days.

2. Dispatch Time

Orders are usually dispatched within 3 business days of payment
Our warehouse operates Monday – Friday during standard business hours
The warehouse is closed on national holidays
We take steps to ensure minimal shipment delays during holiday periods

3. Change of Delivery Address

We can accommodate delivery address changes at any time before the order has been dispatched.

Tracking Notifications

Upon dispatch, customers will receive a tracking link to follow their shipment’s progress based on the latest updates from the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in transit:

If possible, reject the parcel from the courier
Contact our customer service immediately
If the parcel was delivered without you being present, contact your local Post Office

Cancellations

Before dispatch: We accept cancellations at any time
After dispatch: Please refer to our refund policy

Customer Service

For all customer service inquiries, please email us at:
support@skadira.com