Warranty Service

Thank you for choosing Skadira glass mouse pad. We are committed to providing high-quality products and excellent customer service. To ensure your satisfaction, we offer a comprehensive 1-year warranty on all our glass gaming mouse pads.

Warranty Coverage:

• Duration: The warranty is valid for 1 year from the date of purchase.
• Scope: The warranty covers defects in materials and workmanship under normal use conditions.

Warranty Exclusions:

The warranty does not cover:

• Damage resulting from misuse, abuse, or accidents.
• Damage caused by unauthorized modifications or repairs.
• Normal wear and tear, including but not limited to scratches, scuffs, or discoloration.

Warranty Claims:

To make a warranty claim:

1. Contact Us: Reach out to our customer service team at [email protected] within the warranty period.
2. Provide Proof of Purchase: Submit a copy of your original purchase receipt or order confirmation.
3. Describe the Issue: Provide a detailed description of the problem and, if possible, include photographs of the defect.

Resolution Process:

Upon receiving your claim, we will:

• Assess the issue based on the information provided.
• If the claim is approved, we will replace it with a brand new one.
• If the claim is not approved, we will inform you of the reasons and may offer alternative solutions.

Additional Information:

• Please retain your proof of purchase throughout the warranty period.
• This warranty is non-transferable and applies only to the original purchaser.
• Our liability is limited to the repair or replacement of the defective product.

For further inquiries or assistance, please contact our customer service team. We are here to help and ensure your satisfaction with our products.